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Excel as default setting when exporting tickets

Related products:Freshdesk
  • February 7, 2023
  • 0 replies
  • 14 views

Amelie
Apprentice
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Please change the default when exporting tickets from csv to Excel. I’m sure an overwhelming majority who export files do so to create a report in Excel. I do lots of exports, usually feeling extremely stressed because I have to create reports for clients, and I frequently miss changing from csv to Excel meaning I have to do the export all over again.