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Exception changes for specific groups to view solutions in bulk

Related products:Freshservice
  • December 16, 2021
  • 0 replies
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Currently there is a way to bulk update tickets and service requests to let only specific groups see them on the portal. It would be really awesome if we could bulk update solutions for specific groups too. The only option I see at the moment is to update each item individually and this is very time consuming. We have many folders in our solutions area but, to go through each folder and each item in the folder would take many hours/days to update and hide it from one particular group of requestors or agents.