In my setup, we (agents) will create tickets ourselves when needed. I still get e-mails as if I'm an end user. Can there be a way to exclude at least the agent who created the ticket from getting these? Thanks.
Closed for Voting
Exclude agents from new ticket e-mails
+12Scott,
With the Agent as a requester enhancement, the agents who create tickets for themselves will be excluded from the email notifications for the ticket. Also, the agent's scope on the ticket will be restricted and similar to a normal user.
Cheers!
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