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New Idea

Execute scenario from ticket reply commands

Related products:Freshdesk
  • February 28, 2025
  • 0 replies
  • 21 views

Fern
Apprentice
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Please add a /e option to the ticket reply command list that lets me filter and select a scenario to execute.

This way I can quickly select and execute a scenario that fills out all needed tags/fields and immediately start replying to the person with a custom response, or quickly reopen the command list and select a solution/canned response.