We’ve added a custom status to our changes called Cancelled. This is typically used when a change is proposed but there’s enough concerns raised during CAB that the ticket is cancelled altogether and will be brought back to CAB at a later time. If there are approvals pending, a super admin must cancel the approvals.
To mitigate CAB members getting pummeled with approval requests, we currently run a scheduled automator that checks for an approval status of requested and change status = cancelled, then raises a ticket via API for our admin team to manually cancel the approvals. In looking at the API documentation, it appears that approvals can be cancelled on tickets, but this same functionality doesnt exist for changes. Adding this functionality would allow users to be able to automatically cancel approvals (cant be event based since an approval flow would be “stuck” waiting for a decision).
