We found the universal “Category” field to be too limiting when using multiple Workspaces, so we built our own custom Fields as an alternate Category system in each Workspace (labeled “IT Request”, “HR Request”, etc., w/ subcategories and items underneath). Today I was going to export some ticket data and noticed that these custom fields do not show up in the export options.
I would really like to be able to do some analysis on our custom categories, and this will be next to impossible without being able to export this data. If this functionality can be added please do so. Thanks!