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Export Journey Forms to PDF

Related products:Freshservice
  • Nov 2, 2026 2:46 PM UTC
  • 1 reply
  • 11 views

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It would be really useful to have the ability to export completed forms within Freshservice Journeys as a PDF.

Teams such as HR use Journey forms to collect information from employees during processes such as onboarding, employee changes and other HR workflows. In some cases, a copy of the completed form needs to be stored in an employee's personnel file or another document management system for future reference.

Currently, having the option to generate a PDF containing the questions and the employee's submitted responses would make it much easier to retain a clear record outside of Freshservice.

Ideally, the PDF could be generated automatically as part of the Journey workflow, as well as downloaded manually when viewing a completed form.

1 reply

kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • Nov 6, 2026 9:35 PM UTC

We’ve been asked as part of SOC2 audits to provide the on-boarding information for specific employees.  This has been a painful effort since tickets and journeys can’t simply be exported to PDF.