+1 This would be much more helpful - since some tickets come in from our voicemail system, we can't see the additional notes or replies to see what it was actually about.
Yes, would like this ASAP! Why can't this be simply be an option to be exported as well? Or even bulk print tickets. Sometimes managers want to review these and it's a pain to open every ticket and print. The report/export would be preferred as to not waste a lot of paper.
Would really like a way to monitor responses, particularly the use of Canned Responses, so that a Customer Service manager can monitor their use with both new agents and ensure we have the right responses in the system for our needs. Since we can export what the customer puts in description, it would be great to have the ability to export the response, ideally with an indication of whether a canned response was used.
If the export feature was expanded to include the entire ticket's details (canned responses, complete requester-agent interactions, private notes, etc..), it would be nice to have some sort of settings where the exporter could specify which items were exported. Also, in the admin settings, it might be useful to have an option to "block private notes to be exported to requesters"
+12Folks,
You can try the ticket activities export that would give a detailed export of all activities on a ticket in the last 24 hours. In case if you're looking for legacy data, you can use the data export option available under Admin -> Account section.
Cheers!
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