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Expose JIRA ID via ticket api

Related products:Freshdesk
  • June 11, 2014
  • 2 replies
  • 32 views

I need to know the JIRA issue ID when looking at a fresh desk ticket from the API

2 replies

  • Contributor
  • May 26, 2017

We've got a requirement for this now. Listing all tickets and inspecting linked Jira issues. Is this feature on the roadmap?


  • Community Debut
  • September 4, 2018

This is a big requirement for us. We would love to build our own integrations with the Freshdesk API, but the lack of Jira details makes this impossible. We could save our customer success team tons of time and resources with that level of detail, but's just not available for some reason.