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Extend Dynamic Field Support

Related products:Freshdesk
  • November 18, 2015
  • 5 replies
  • 26 views
T
Apprentice

The new Dynamic Fields that have recently been implemented, are a good start however I would like to see dynamic sections that can be linked to any field rather than just to the Type field as is currently allowed.


This would allow (for example):

  • Display a required text box when a Other is selected from a specified drop down lists.
  • Display a separate set of required fields when a particular product is selected.

As it is currently I do not think I will be utilizing the Dynamic Fields - as they are too limiting.


Thanks

5 replies

T
Contributor
  • tpurcell
  • Contributor
  • October 25, 2016

It is a good start. I like it, but we still can't use it with clients. We have multiple Types of tickets and the lion's share of our client base shouldn't be able to see the different ticket types, thus to use the Dynamic fields with clients on ticket entry forms we'd have to expose them to a number of types that they shouldn't see. Thus I still can't implement the dynamic fields the way I want to with my client base. This needs to be expanded to be of full use for a multiple product environment. 

E
Community Debut
  • ebrown
  • Community Debut
  • February 15, 2017

How do I link dynamic fields.

aravind.sundararajan
Skilled Expert
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Folks,


We heard you and it is now possible to expand the dynamic section to one another field ( custom dropdown ) apart from the Type field.


To enable this , please navigate to the dropdown field and click on the + icon that shows up on hover.


image



Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
S
Contributor
  • sam.parris
  • Contributor
  • May 4, 2018

This is good, we've recently starting customising our ticket fields, it would be amazing if we could do dynamic fields within dynamic fields, so we could expand the options for this even further and allow customers more options when raising tickets

S
Contributor
  • sfijneman
  • Contributor
  • April 7, 2019

Can you enable this on the Status field as well?
when I set the Status to 'Escalated", then I want a dropdown where the agent selects an escalation reason

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