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Extend pivotal tracker integration to to include labels

Related products:Freshdesk
  • May 27, 2014
  • 2 replies
  • 21 views

HI,


It would be really useful if the pivotal integration could also have a field to add labels to the story as it's created. This would allow such a richer experience. For example we use labels with customer name in pivotal, to be bale to add that label when it's raise through freshdesk, makes the whole process extremely streamlined.


I don't believe this would be a big request to fulfil. It is basically just adding and extra field to the form and posting that with the request to pivotal. I attempted to build my own version of your pivotal freshplug. I added and extra field and made the changes to include the labels parameter, but it seems that somewhere between your http_request_proxy/fetch and pivotal it doesn't seem to like the sub array for labels.


This is what the body looks like in the request


rest_url:

services/v5/projects/1087850/stories

method:

post

dataType:

json

content_type:

application/json

body:

{"name":"test","story_type":"bug","description":"Ticket ID - #233\n\nRequester Email - support@somedomain.com\n\nDescription - ","labels":"[{\"name\": \"test\"}]"}


This is the response I get

{

"code": "invalid_parameter",

"kind": "error",

"error": "One or more request parameters was missing or invalid.",

"general_problem": "'labels' must be an array of label values"

}



Any chance this functionality could be added please?

2 replies

  • Community Debut
  • June 11, 2015

We do exactly the same:  Customer name labels.  Label support would be an extremely handy addition to this feature.


aravind.sundararajan
Skilled Expert
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Hello,


The all new Pivotal integration allows you to add labels to the stories created in Pivotal tracker from Freshdesk. You can install the app from this link.


Cheers!