Hello,
I think a nice feature would be if “Scenario Automations” would also allow you to edit a ticket’s subject line and let you use ticket placeholders. We for example have a scenario for changing a ticket to a service item, sometimes customers wrongly submit a ticket for something which should be a service. When then execute a scenario to change some ticket properties and add some tags. We would also like to be able to rename the ticket subject to: “RFR - {ticket.subject}”
