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Extra ticket ID needed

Related products:Freshdesk
  • Jul 9, 2020 12:44 PM UTC
  • 0 replies
  • 7 views

We are handling all kind of support request via the Freshdesk platform, including RMA's. To make it a bit easier, when ticket type = RMA or gets update to RMA I need a dedicated RMA ticket ID instead of the general regular ticket number.