Would it be nice if we can have this on report generation wherein the management is able to see the reports for breached response time tickets. Because right now based on the report generation view the avaialable reprrt only is the "Average Response Time (In hours). It will be more nice if we can pull the data wherein how many tickets where breach in Response Time. What do you think?
Closed for Voting
[FD Feature] SLA Response Time Violation Report for Breached Response Time Ticket
+12Hello,
With the revamped reports, you'd be able to identify the % of tickets that have been responded within the SLA. You can also drill down the individual tickets for which the First response/ Resolution SLA was violated.
Cheers!
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