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FDK Status Update Payload

Related products:Freshdesk
  • Feb 11, 2020 12:16 PM UTC
  • 2 replies
  • 24 views

Hi Team,


Good day! We have created a new application by using FDK and Nexmo. Here, we need to send the notification message to the user when changing the status/priority/assignee of the ticket based on the FDK payload. It's working well when changing anyone from above three. But it throws single payload data only while we updating all the above three values in single submit from the ticket page. How can we resolve this issue? do we need to change any settings or anything? Please support me. Thanks!

2 replies

suprabha.somanathan
Community Debut

@Balaji


We could see that this has been discussed and resolved by our support team for you on this ticket.

Feel free to follow up on further questions.


Cheers!


geebranz
  • Mar 9, 2021 1:58 AM UTC

Thanks for the assistance admin..

 

 

 

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