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Feature Idea: Hourly Scheduler

Related products:Freshservice
  • May 17, 2025
  • 0 replies
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Mahdi.abuhait
Contributor
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Feature Idea: Hourly Ticket Scheduler

Current Behavior:

  • The Scheduler allows automated ticket creation at daily, weekly, monthly, and yearly intervals.

Requested Enhancement:

  • Add support for an hourly interval, so tickets can be generated every hour (e.g., “at 00 minutes past each hour”).

Use Case:

  • Automated health checks or data imports that need to open tickets immediately when an hourly threshold is met.

  • Ensuring prompt visibility for issues or maintenance tasks that occur on an hourly cadence without relying on external cron jobs or scripts.

Benefits:

  • Full in‑platform scheduling flexibility across all common time intervals.

  • Simplifies workflows by removing the need for external scheduling tools.

  • Improves responsiveness for time‑sensitive monitoring and operations.