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Feature Request - acknowledgement email

Related products:Freshdesk
  • April 26, 2013
  • 1 reply
  • 15 views
P
Apprentice

The ability to choose whether or not to send an acknowledgement email after activation and the ability to customise the acknowledgement email.


1 reply

aravind.sundararajan
Skilled Expert
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Hello Paul,


You can customise the template under Admin -> Email notifications -> Requester notifications section. You can turn off this notification for preventing the auto-responder to go through for every signup. You could then navigate to the Contacts tab and then click on Send Activation email button for select contacts alone.


Cheers!

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