The rich text editor in Freshservice currently lacks a native option to change the font size in both Ticket Replies and Canned Responses. While we can adjust formatting like bolding we cannot change the exact text size directly within the interface. In Freshdesk there is the option to use header1 or header2 which is missing in Freshservice.
Proposed Solution
Add a standard Font Size dropdown menu to the formatting toolbar in:
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The Canned Responses editor (Admin settings).
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The global Ticket Reply / Note window (Agent view).
Please upvote this idea if your team faces the same formatting challenges!
