Dear Freshdesk Product Team
After several weeks of active usage we have noticed that the size of the standard support widget is still a recurring concern for our users. In its default configuration the widget appears very small which impacts readability and overall user experience especially on modern high resolution screens.
We have come across several unofficial workarounds and custom CSS based “hacks” online that allow the widget to be displayed in a larger format. However these approaches are not officially supported and there are concerns that they may stop working in the future due to product updates or structural changes.
Therefore we would like to formally submit a feature request to introduce a native configuration option that allows administrators to adjust the widget size directly within the widget configuration settings under the appearance section. Ideally this could include predefined size options or a flexible scaling setting to better match different website layouts and accessibility needs.
Having an officially supported and stable way to control the widget dimensions would significantly improve usability, ensure long term maintainability and reduce dependency on unsupported customizations.
Thank you very much for considering this request.
