I have two backoffice systems and I’m trying to create a links that show up in the ticket page like these:
https://mybackoffice.com/Customers/Lookup?email=XXX
If I only have one link I can use the “External Link” plugin - but I had two.
My idea was to add a custom customer field called “Backoffice” and through automation set this field to
https://mybackoffice.com/Customers/Lookup?email={{requester.email}}.
But there’s no way to set custom field as action in automations. Feels like that could be a very good feature to add! 🙏
