+10When reading long articles in the knowledge base and you reach the end the user needs to scroll all the way back up to choose something else.
Proposal:
+10also pleeeease add another 3 levels for categorizing articles. the current 2 are way to less.
I would like to see generally better functionality of the knowledge base. The current state is very frustrating and why do you need to have a third party to have a proper design applied to it!?
This should be the foundation for every employee and for the support agents but it is in a very poor state at the moment.
This is a major pain point for us at the moment and organizing a global knowledge base in Freshservice is very frustrating.
+8+10also pleeeease add another 3 levels for categorizing articles. the current 2 are way to less.
so this part was implemented: 10 levels available now
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