The Ticket Summary dashboard lacks customization.
Each of the 5 displays (Overdue, Open, On Hold, Due Today, and Unassigned) should be customizable.
For example, being able to Update the title and link to the desired filter that was setup specific to the Agent would add a lot of benefits.
There was some discussion around this and I was told it would be launched in q3 of 2017, it is now almost Q2 of 2018 and I can no longer see this on the roadmap.
Can we please add this simple modification to the roadmap?
