- Restrict agent to only see contacts, knowledge base articles, and forums of his assigned group or, by companies he/she has access to. Can this be achieved?
- We want to protect other customer data and only want the agent to have visibility to one company or select companies.
- Currently, even if you block the contacts for an agent, they can still query emails when creating tickets or sending replies. This needs to be fixed.
- We want to protect other customer data and only want the agent to have visibility to one company or select companies.
New Idea
Feature request: Expand Contact restrictions
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