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Feature Request - Need ticket counter on each ticket

Related products:Freshdesk
  • November 8, 2021
  • 2 replies
  • 41 views

Deep
Apprentice
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Every time a ticket is created for the customer it should pass on the number of occurrence for a particular period. For example, if a customer is contacting for 5th time in a day or may be a week then it should pass the occurrence of the ticket for the organization to prioritize issues of those customers.

2 replies

manns
Skilled Expert
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  • Featured Influencer
  • November 8, 2021

@Deep it’s an interesting request, is this not shown through the related tickets and history (please pardon my ignorance of Freshdesk features) such that the new ticket is seen in context for both the customer and the product/service or issue area?


Deep
Apprentice
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  • Author
  • Apprentice
  • November 8, 2021

We can see the history of all the tickets however, its a manual task. We need an Identifier along with ticket generation as a custom value.