Feature Request: Resolution time based on the priority

Hello Community!

It is important for me to control the time of the first response and the time of the solution. In Freshchat at the moment I can set only the time of the First response wait time and the Every response wait time, but this doesn`t solve the problem if you need to focus on the resolution time.

We have several SLA for different types of customers, so I need to set a priority for each chat. And then each priority should have its own the first response time and the time to resolution. This is how it works in Freshdesk.

For example

1. High - 15 minutes time to response, 1 hrs time to resolution
2. Medium- 30 minutes time to response, 2 hrs time to resolution
3. Low - 60 minutes time to response, 2 hrs time to resolution

At the moment, it is not possible to set the time to resolution and priority in Freshchat. I think this is very important for every support service.

Thanks.