When you get a Service Request and realize that it should be an Incident instead of a SR, you can change the Type, but then all the info gets lost…
It would be nice if Fresh could give you a popup when you change the type, asking you which info you want to keep, and that this info will go in to the Description Field of the incident. (or in a Note of the ticket)
Or that this would happen automatically without choosing; so that by default, when changing the type, all the info go to the description / Note field.
OR, even just a sort of Screenshot in the description field, could also be enough.
