Enable Two-Way Synchronization Between Google Admin Console and Freshservice ChromeOS Device Assets
Description:
Currently, the ChromeOS Device Discovery in Freshservice provides a one-way sync that imports Chromebook asset data from the Google Admin Console into Freshservice. This helps keep our asset inventory up to date, but limits the ability to manage and maintain Chromebook information efficiently across both systems.
We are requesting that Freshservice introduce a two-way sync capability, allowing select editable fields to be pushed back from Freshservice to the Google Admin Console.
Business Need / Use Case:
-
Our team frequently updates asset information such as:
-
Assigned user
-
Location / department
-
Asset tags
-
Notes / ownership info
-
-
These fields must also be kept accurate within Google Admin for proper device management, assignment, and auditing.
-
Because the current integration is one-way, any updates made in Freshservice require manual duplication in Google Admin, increasing workload and risk of inconsistent data.
-
A two-way sync would streamline asset lifecycle management and eliminate redundant administrative tasks.
Requested Functionality:
-
Two-way data synchronization for key Chromebook fields (e.g., user, asset ID, location, notes).
-
Ability to configure which fields should sync bi-directionally vs. one-way.
-
Sync scheduling options (e.g., real-time, hourly, daily).
-
Full audit logs for changes made via sync to Google Admin.
Impact:
This enhancement would:
-
Improve data consistency between Freshservice and Google Admin
-
Reduce administrative overhead
-
Streamline IT asset lifecycle management
-
Improve accuracy for audits and reporting
-
Enhance Freshservice’s value as a single source of truth for IT assets
Priority: High — affects daily operational efficiency for Chromebook fleets.
Optional Add-on:
If direct two-way sync is not feasible short-term, an API-based “write-back” option or webhook-based update mechanism would still provide significant value.