Hi Freshdesk!
I have some requirements for my company's desk, which are:
1. Queue Management
- The customer inputs their arrival time at our GRO Office (Guest Relationship Officer or Cust Service Office) -> to calculate average waiting time.
- Our officer inputs their starting time and the finish time -> to calculate average handling time for each desk.
P.S: the finish time could be in 3 conditions: (1) problem solved, (2) Problem postponed, (3) Problem unsolved
- Once the problem is solved, the time will be recorded -> to calculate the average solving time.
- Customize the color, language (to Bahasa Indonesia) by using our company's vocabs, put our logo, and etc.
- Analytical matters (i.e: avg handling time / month, avg waiting time / month, avg solving time / month, number of problems solved, etc)
is it possible for Freshdesk to set up the desk into some of those requirements?
Thank you.
Cheers,
