+1At present, in Freshdesk there are no reporting that is available for Trackers. This seems rather moot when using the Tracker to link multiple tickets.
e.g. no. of child tickets, duration open, efforts spent, total open trackers, total closed trackers, by category
+9Hi,
I hope you are doing well :)
I understand that you want to track the tickets based on association ( parent, child, tracker and linked ticket )
You can use the metric tickets created and then use filters or group association. I have added an illustration below,
Feel free to respond to this thread for any queries :)
Thank you
+1Hi
It looks like using the above, you can report on the count of how many trackers.
Is there more development here, so we can see the count of how many child tickets/related tickets are linked/associated with the Parent ticket?
e.g.
| Subject | No of Child |
|---|---|
| Parent Example 1 | 351 |
| Parent Example 2 | 43 |
+9Hi
We can get the number of total tickets and filter based on association but in order to get a granular number based on how many child tickets associated with a single parent ticket at present there is no metric or group by which can provide this data however your ask is valid and I will have this raised as a feature request from my side.
Thank you for bringing such a unique use case.
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