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Feedback Widget- Add the ability to CC

Related products:Freshdesk
  • December 12, 2017
  • 0 replies
  • 5 views

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This seems like a no-brainer, but since we added this widget to our site, our customer's have complained that they cannot create a ticket through the feedback widget while CC'ing someone else at their company. Our sales team also works out of this widget by creating support tickets. If there was a way to add the ability to CC someone, this would be extremely helpful.