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New Idea

Feedback Widget Email Validation

Related products:Freshdesk
  • September 6, 2022
  • 0 replies
  • 11 views

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There is very basic email validation in the feedback widget which leads to end users creating tickets with an invalid email and no way to contact them.

 

Adding a simple API validation to ensure the mailbox is reachable would stop this.

 

Could this validation please be added to the email field on the feedback widget.