Hello,
I would love to see Field Service Management in Freshservice as well.
If an agenten can’t solve the issue over phone/e-mail/chatt someone needs to go to the user.
In larger origination you may have 3 - 5 agents that are dedicated just to go out to the user.
Having the Field Service Management as Freshdesk would give the agents on the phone/chatt/e-mail a tool to check status on the onsite support ticket, who is going and when.
//Daniel
