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Fields from objects referenced by lookup custom object fields

Related products:Freshdesk
  • April 6, 2024
  • 0 replies
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Kaley White
Contributor
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Two related feature requests for lookup fields in custom objects:

  • Add fields to the custom object whose values sync with field values from a lookup value. For example, I have a Ticket-Company Relationship custom object that has fields Ticket (a lookup to a ticket) and Ticket Status (a dropdown). When the ticket’s Status changes, I’d like all associated Ticket-Company Relationship records’ Ticket Status values to update accordingly.
  • Display lookup values’ field values in the custom object records list. For example, display the Status from the Ticket associated with a Ticket-Company Relationship record (even if this not a field in the custom object as in the above bullet point).