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"File Attachment" ticket field for canned forms

Related products:Freshdesk
  • May 6, 2021 6:04 PM UTC
  • 2 replies
  • 104 views

I’d like to use a canned form to help kick off a workflow that requires a user to attach a file.

 

Since these are the only fields available in the canned form:

 

It doesn’t seem like I can currently do that.

 

Can we get a file attachment field type to allow for this?

 

Thanks!

2 replies

  • Community Debut
  • Dec 14, 2022 6:07 PM UTC

Will we be able to allow users to attach files into Canned Forms?

Our use case is, when a ticket is created for a user, we will follow up with an email with a link to the Canned Form.  We want to allow the user to attach photos, correspondences, etc, regarding the issue sent.


Kaley White
Contributor
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  • Contributor
  • Apr 19, 2024 3:39 PM UTC

I need this for ticket forms, too!