File size limitations of files attached to tickets

Hello,

Freshdesk allows you to attach files of maximum size upto 20MB per conversation on all plans starting from Blossom.

However, if you are looking to attach bigger files, you can use Dropbox as a workaround.Once you integrate Freshdesk with Dropbox, you can hotlink any file from your Dropbox account (with unlimited file size), and use it as an attachment inside Freshdesk. This file can be directly opened from Dropbox whenever someone clicks on it, and will not be stored anywhere on our end. Another alternative is OneDrive which could also help you add files with a greater MB value.

Cheers!