Our business time is from 9am to 6pm, if a new ticket is created after 6pm is managed the following day
I need to answer to this question:
"How many ticket we have managed today until now?"
I can't use "Created" filter 'cause selection today doesn't match those ticket created after 6pm of previous day
Can you add a selection "by first response" or permit to select the time and the date through "create" selector?
Probably I was not very clear in stating what my goal is :-)
