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Filter by checkbox fields

Related products:Freshservice
  • May 31, 2018
  • 1 reply
  • 12 views

We've added a few custom checkboxes to Tickets, for example "Requires onsite access".


The Ticket filter allows filtering by custom fields - except checkbox-type fields.

In order to filter by this value, we're considering changing the field to a drop-down, but using it is less convenient, and we'll lose all previous data we recorded in the checkboxes.


Please add functionality to allow checkbox fields to be filter criteria.

1 reply