Would be helpful to have a filter to see tickets in Freshdesk with ‘unread mentions’
The use case is to quickly check in on any tickets where another team member has mentioned you perhaps to ask for help or just let you know about something.
Currently we can workaround this by the team member adding me as ‘watching’ but to be able to see ‘unread’ mentions would be amazing and a view we found helpful on another platform.
