Every day – almost – I look at the dashboard, and tickets with resolution due “today” – and follow up on them, or close them, or move the resolution date out into the future to something reasonable.
I miss a day often enough that I don’t see tickets, and miss the chance to easily follow up on them.
The filter that you have on resolution by is more future thinking – you can filter for today, tomorrow, next hour, next 4 hours – stuff like that, which doesn’t really apply to our company. I can’t filter for “yesterday” or “March 21, 2022”, but I can filter for all “overdue” which is way too many to look at. I can export them and sort them, but that’s cumbersome.
