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Filter: Include watched tickets

Related products:Freshdesk
  • December 2, 2022
  • 3 replies
  • 84 views
S
Apprentice
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I’d like to have a single view of tickets I’m stakeholder on

  • Tickets where I’m agent
  • Tickets I’m watching
  • Where Status is Unresolved

I can’t seem to find Watched by in the Filters sidebar.

 

I hope you find this valuable, thanks.

 

 

    3 replies

    julia.a
    Top Contributor ⭐
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    • julia.aTop Contributor ⭐
    • Top Contributor ⭐
    • December 7, 2022

    Could be useful but I think you should not give agents the possibility to filter by tickets watched by others, but rather only watched by themselves.

    Julia A.
      S
      Apprentice
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      • SvendK
      • Author
      • Apprentice
      • December 29, 2022

      Could be useful but I think you should not give agents the possibility to filter by tickets watched by others, but rather only watched by themselves.

      Ah, yes, I think I meant “Watched”, not “Watched by”.

      But why not Watched by (and an easy way of selecting “me”)? When viewing a ticket, I can view both all who watches the ticket AND I can add me AND others as watchers?

       

      Does anyone know if FreshWorks employees actually see this forum? :-)

       

       

      ktaggart123
      Community Debut
      • ktaggart123
      • Community Debut
      • October 3, 2023

      This is absolutely necessary for my users. As tickets are getting handing off to different groups, it would be great to be able to have a filter of all the tickets where I am the agent, it’s in one of my groups, OR I have put a watch on it. Right now I can’t do that. I can do the first two, but can’t add the third.

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