Is it possible to filter incoming tickets on a pattern?
For example using regular expressions or something similar to identify if a given string pattern is in the ticket and set a priority level and/or assign it to a specific rep.
Thanks,
Brian
Closed for Voting
Filter incoming tickets by pattern matching
Hey Brian!
We're developing an app, integrated with Freshdesk, that will auto-categorize your tickets using artificial intelligence. We'll release a beta in a few weeks. Sign up here to register for access:
Thanks for the suggestion. Really all we need is some basic RegEx pattern matching. We want to see if order numbers are present in the communications and if so direct them to specific individuals and/or raise the priority.
Can this be done?
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