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Filter on checkbox

Related products:Freshdesk
  • January 6, 2016
  • 6 replies
  • 18 views
J
Contributor

We created a custom checkbox field on our tickets to track if it needed an article written about it.  I can't find a good way to  search or filter by checkboxes.  I see custom dropdowns show up to use as filters, but not checkboxes. Has anyone run into this or has a way to search or filter on a custom checkbox?



6 replies

I
Community Debut
  • info_13731
  • Community Debut
  • June 20, 2016

I have the same problem

E
Contributor
  • eiren.smith
  • Contributor
  • August 21, 2017

I asked Freshdesk about this today because I needed it myself. They said this is not possible. For Freshdesk's reference, my ticket is: https://support.freshdesk.com/support/tickets/1508372

    C
    Contributor
    • craig_14155
    • Contributor
    • November 13, 2017

    Freshdesk - bump ^^^

    Why don't Checkbox fields show up in the Filter tickets fields?

      P
      Contributor
      • patm
      • Contributor
      • October 28, 2019

      We need this too. Can you post this as an enhancement request?

        B
        Apprentice
        • brian_19002
        • Apprentice
        • February 11, 2020

        Bump. We need this too.  We also need check box to appear in bulk updates.

          S
          Community Debut
          • swaite
          • Community Debut
          • June 9, 2020

          This would be an enhancement that would add huge benefit to us - using widgets in analytics as a work-around but on a day to day basis this would add huge value to you Product and our ability to provide a better service. Many Thanks, Stephen

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