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Filter on ticket fields based on group (both customer and agent view)

Related products:Freshdesk
  • February 14, 2014
  • 2 replies
  • 33 views
B
Contributor

Hello,


It would be awesome to be able to filter some ticket fields based on the group the ticket is currently in.

This to make the views clean and keep it easy to fill in.


We have multiple departments using the systemwith different required fields, yet all are visible for all departments currently.

2 replies

aravind.sundararajan
Skilled Expert
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Hello,


You can install this app to show/hide ticket fields based on the group the ticket is currently assigned to. It also allows you to filter ticket fields based on type and product fields.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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