When I run a search for keywords in tickets, I get back results from all our customers.
Often I also know which customer/company raised the ticket I want.
I would like to be able to restrict the search results to show me only results from that company, to help me find things more easily.
+12Hello,
Filtered search on tickets is now possible in Freshdesk. You can search for tickets and apply ticket field filters on the search results for more accuracy.
Cheers!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
