We receive hundreds of tickets every hour. Currently, we are unable to search a ticket based on exact created time (e.g. 12 Nov 9:35am). I understand Freshdesk display the created time in another format (e.g. an hour ago, 2 days ago etc.) but it is not useful for my operation needs.
I request Freshdesk to enhance the ticket page which could filter by created date time and display the ticket’s created date time without mouse over.
+12Hello,
In the new table view on the Mint interface, you can re-arrange/add more columns of ticket field data to provide better context for agents without having to log in to each ticket. Created at can be added as one of the columns and it will provide the created date in the expected format.
Cheers!
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