+14Hello,
I’m looking for a way to filter activities in tickets when I troubleshoot a workflow.
Some our customer have large amount workflows that run on tickets, soms workflows have a Wait node so it’s hard to follow the workflow you need to troubleshoot. Som actions are executed from the parent ticket. So tickets get flooded with updates.
Example what to filter on:
Would love to see this. Even if the filter possibilities is only system level activities and human interaction so agents actually have it easier to follow up on what actual humans have done on the ticket. Retaining the ability to see all activities is ofcourse good
+9
This would be a great start. The problem with filtering via automation would be that anything you are doing for updates via API would show up as a user doing something instead of System or similar (though specific user filter would mitigate this).
My understanding on automators is that they run one at a time sequentially, so wait nodes would cause following automators to hold up which would help, but the workflow execution logs only logs those actions that automators took via app/api/json parse and doesnt log actions themselves which could be another point of improvement that could help out here and comparing the run on a ticket vs others as well.
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