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Filter tickets by Requestor groups

Related products:Freshservice
  • November 1, 2017
  • 0 replies
  • 22 views

Please allow the ticket view to be filtered by Requestor Group.

The ticket view currently allows filtering by Agent Group, but not by Requestor Group.


I've set up a couple of user teams as Requestor Groups, based on the supervisors they report to.  Filtering by a Requestor Group would be very useful when I'm talking to a team leader and want to go through their team tickets.