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Filter Tickets on language

Related products:Freshdesk
  • December 3, 2013
  • 1 reply
  • 20 views
B
Contributor

With the new functions based on language, it might be good to be able to filter on language also in your ticket view.

This so agents can adjust view to their language sets.


1 reply

aravind.sundararajan
Skilled Expert
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Hello,


With the skill based ticket assignment, you can easily match tickets to specific agents based on their skill set. You can define the language as a skill and automatically assign it to a group in your helpdesk. You could then make a list view using the skill field for quick access.


Cheers!

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