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Filter tickets using custom fields

  • January 24, 2023
  • 2 replies
  • 86 views
A
Apprentice
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Hi,

It would be super helpful to be able to filter tickets using custom fields (in addition to the standard, default fields).

Many Thanks,

Alan

    2 replies

    thecatalyst
    Community Debut
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    • thecatalyst
    • Community Debut
    • September 21, 2023

    Hi Alan,

    Filtering ticket fields using custom created field is possible via Filters of the ticket list view today. Reach out to support@freshdesk.com if you are unable to use the same.  

    D
    Community Debut
    • Darlene B.
    • Community Debut
    • March 21, 2024

    Not all custom fields, just the drop down or dependent ones. I would like to filter by a single line custom field. 

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