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Filter Time Sheet Summary by status

Related products:Freshdesk
  • May 3, 2016
  • 1 reply
  • 20 views
P
Apprentice

Hi,

we put tickets, that  are invoicable into a special status.

It would be perfect, if we could filter this status in the report "Time Sheet Summary".


Best regards

MArco

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You can now filter for timesheet entries on specific statuses. This would reflect the default ticket status and the current status of the ticket would be considered. 


If you're looking to customise the time sheet entries that you'd like them to be associated to a particular status, for ex: refund in process, etc. you can create a custom dropdown ticket field and track the timesheet entries accordingly.




Cheers!

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